Responsible Gaming

Introduction

Gambling should always be viewed as entertainment, similar to going to the cinema or attending a sporting event. It should never be considered a way to earn money or solve financial problems. Online casino games are games of chance with a built-in house edge, meaning the odds always favour the casino over time. Please gamble responsibly and only spend what you can afford to lose.

Age Verification

You must be 18 years of age or older to gamble online in the United Kingdom. It is illegal for anyone under the age of 18 to participate in online gambling. If you are under 18, please do not attempt to access any gambling services. Parents and guardians are encouraged to use parental controls and monitoring software to prevent underage access to gambling websites.

Warning Signs of Problem Gambling

Problem gambling can develop gradually. If you recognise any of the following signs in yourself or someone you know, please seek help immediately:

• Constantly thinking about gambling or past gambling experiences
• Needing to gamble with increasing amounts of money to achieve the same excitement
• Attempting to control or cut down on gambling without success
• Feeling restless or irritable when trying to reduce gambling
• Chasing losses by gambling more to recover money lost
• Lying to family, friends, or therapists about the extent of gambling
• Jeopardising or losing important relationships, education, or career opportunities due to gambling
• Relying on others to provide money to escape gambling debts
• Gambling as a way to escape problems or relieve negative emotions
• Spending more time and money on gambling than originally intended
• Borrowing money or using credit to fund gambling

Self-Help Tools

Most reputable online casinos offer a range of responsible gambling tools to help you stay in control. These include:

• Deposit Limits: Set a maximum amount you can deposit within a specific timeframe (daily, weekly, or monthly)
• Loss Limits: Set a maximum amount you are willing to lose over a set period
• Reality Checks: Receive pop-up reminders about how long you have been gambling and how much you have spent
• Time-Out/Cool-Off Period: Take a mandatory break from gambling for a period you choose (from a few hours to several weeks)
• Self-Exclusion: Temporarily or permanently close your account and exclude yourself from gambling services

We recommend using these tools proactively to maintain control over your gambling activity. Set limits before you start gambling, not after losses have occurred.

Support Organisations

If you are struggling with gambling, professional help is available. The following organisations provide free, confidential support:

United Kingdom

• GamCare
  Free counselling and support for problem gambling
  Website: www.gamcare.org.uk
  Helpline: 0808 8020 133 (free, confidential, 24/7)
• GamStop
  National self-exclusion scheme for online gambling in Great Britain
  Website: www.gamstop.co.uk
  Helpline: 0800 197 8778 (Monday–Friday, 9am–5pm)
• Gamblers Anonymous
  Free peer support meetings across the UK
  Website: www.gamblersanonymous.org.uk

International Support

• Australia – Gambling Help Online
  Website: www.gamblinghelponline.org.au
• Canada – Responsible Gambling Council
  Website: www.responsiblegambling.org
• United States – National Council on Problem Gambling
  Website: www.ncpgambling.org
  National Problem Gambling Helpline: 1-800-522-4700 (free, confidential, 24/7)
• Germany – Bundeszentrale für gesundheitliche Aufklärung (BZgA)
  Website: www.bzga.de
  Helpline: 0800 1 37 27 00 (free)

Take Action Today

If you believe you have a gambling problem, or if someone you care about does, please reach out for help immediately. There is no shame in seeking support – problem gambling is a recognised condition, and professional help is available and effective. Contact one of the organisations listed above or speak to your GP about referral options in your area.

Remember: gambling should be fun and entertaining. If it is causing distress, financial hardship, or relationship problems, it is time to seek help.